Refund - The Lines Company

Refunds take 5 working days to process once we’ve received your completed and correct form. If you’d prefer the credit balance to be transferred to your electricity retailer account, call us on 0800 367 546.

Refund Request

The full credit balance on the account will be refunded. If you have an automatic payment set up for your TLC account, you MUST cancel this automatic payment.

Name(Required)

First Last

Phone(Required)

Name on TLC Account(Required)

TLC Customer Number(Required)

Attach your verified bank account details(Required)

Max. file size: 16 MB.

The evidence needs to show the name the account is in and the bank account number. The simplest way is to take a screenshot from your internet banking or photocopy of the top of a bank statement or ask your bank to print and sign a verification of account slip.

Electronic authorisation(Required)

By ticking this box I confirm I am legally entitled to receive the funds and I understand and agree to the refund terms

Refund Terms: Your right to a refund is governed by our Standard Terms and Refund Policy. If you have already received a refund from TLC since the month of October 2021, a $20 fee will be deducted from the total amount to be refunded. Where a refund is applicable, the turnaround time from the date of your request for refund to the date you are provided with your refund is 5 working days. Should a refund be fraudulently claimed, TLC will pursue return of the money and any costs to recover the funds including debt collection, legal, or otherwise.

Todays Date(Required)

GET SORTED

Get Connected

Get Forms

Get Help With

Get In Contact

LEARN MORE

About Us

About Our Network

About Community

Search for

Request a refund

Refund Request