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Alter your load

Want to upgrade or downgrade your load.

Load or the total amount of power that your main source of electricity provides for your property can change over time as business needs change

If you’re significantly increasing or decreasing the amount of power  you use on a property (plus or minus 20% of your capacity), you’ll need to let us know.

Generally, large increases or decreases in load only apply to commercial users.

Steps to alter your load

 

There are several steps to complete an application and have your load altered, you can check them out below and click on the link to complete your application form.

The cost to alter your load are below:

  • Load decrease – no cost
  • Load increase, if the current network can accommodate the increase – $500 (excl GST)
  • Load increase, overhead line required – $5,400 (excl GST)
  • Load increase, underground line required – $10,400 (excl GST)
  • Load increase, network upgrade needed. TLC engineers will assess and provide a solution and a quote. Upgrade works may require a transformer upgrade or installations.

Your retailer bills our lines charges

 

Our lines function services will be billed by your retailer, who acts as our agent.

These charges are included in the electricity bill you receive from your retailer.

By connecting to, or owning an installation on, our network you agree to our STANDARD TERMS.

Talk to us

 

If our current network can accommodate your change in load this will be actioned within 20 working days of us receiving your payment. If a network upgrade is required, this will take longer.

With all connection types, a member of our team will be in touch to discuss the outcome of the application, once processed. If at any time you have questions, please contact our team on 0800 367 546.

Got questions? Check out our FAQs here.

Apply for a load alteration
  • Step 1
  • Step 2
  • Step 3
  • Step 4

1 Pre-application

Complete the online application form linked above. We recommend you engage an electrician to provide these details or complete this application on your behalf. Electricians are accustomed to assisting clients with this.

Before starting your application, you need to know the following:

  • Address, lot and DP* number. The DP number is a unique identifier for all land parcels in New Zealand.
  • Electricity retailer name.
  • Name and contact details of your electrician.
  • Property owner contact details (this might be you, or someone else).
  • Contact details of the person responsible for paying for the electrical connection.

Your electrical requirements including your current number of phases and fuse size (or supply), and proposed number of phases, fuse size (or supply), nominal capacity in kVA and site plan.

2 Apply online

Complete your application online. One of our network engineers will assess your application and confirm your application type and cost. If construction is required, one of our team will be in touch to arrange and complete the required works, once payment is received.

3 Approval

We’ll assess your application to determine if your load alteration can be met with our existing infrastructure or if a network upgrade will be needed. If it can be met, you’ll receive an invoice that needs paying before we start work.

If an upgrade is needed, one of our Project Managers will get in touch to understand your requirements and provide a quote for the work required to increase your load. You’ll need to pay 50% up front for us to start works.

4 Construction complete and connection updated

Once paid, we’ll then complete the load alteration and any construction required. Once done, we’ll email your electricity contractor and retailer letting them know so they can action things at their end.