If you or someone in your household relies on electricity for medical equipment, being prepared for a power outage is essential. This page explains what medically dependent means, how to prepare, what to do during an outage, and how The Lines Company (TLC) supports you.
Your safety comes first.
What does “medically dependent” mean?
You may be considered medically dependent if a loss of electricity could put health or life at risk because essential medical equipment needs power. This may include equipment such as:
- Oxygen concentrators
- Ventilators or CPAP machines
- Dialysis equipment
- Powered hospital beds
- Feeding or suction devices
If you’re unsure whether this applies to you or someone you care for, it’s best to plan as if it does
Emergency response planning for medically dependent households
If you or a family member relies on electricity to support health or medical needs, we strongly recommend you have a clear and well‑practised emergency response plan in place.
While everyone prefers a constant electricity supply, it cannot be guaranteed at all times. Severe weather, equipment damage, vehicle accidents, or access issues can result in unplanned outages that may last longer than expected.
Being prepared helps reduce risk and gives you options if the power goes out.
Your emergency response plan should include:
1. Reliable back‑up power
You should understand exactly how your medical equipment operates during a power cut.
- Check whether your equipment has built‑in battery back‑up
- Know how long the back‑up power will last
- Keep batteries fully charged and test them regularly
- If suitable, consider a generator or alternative power source (used safely and according to manufacturer instructions)
- Keep extension leads and charging cables accessible
If you’re unsure, talk to your healthcare provider or equipment supplier about appropriate back‑up options.
2. A safe alternative location
If back‑up power is limited or runs out, your plan should include where you can go.
This may be:
- A family member or friend’s home with electricity
- Another safe location where power is available
- A medical facility or hospital, if required
Make sure:
- Transport arrangements are planned in advance
- Support people know when and how to help
- You can take essential medical equipment and medications with you
3. Support contacts
Keep a written list of important contact numbers, including:
- Family, friends, or neighbours who can check on you
- Your healthcare provider
- Your electricity retailer
- Emergency services
Let the people you rely on know your plan and make sure they understand how to help during a power outage.
4. Supplies and communications
Have essential items ready and easy to access:
- Charged mobile phone and power bank
- Torch (we recommend torches instead of candles)
- Extra medical consumables and medications
- Food and water that do not require electricity
- A battery‑powered radio to stay informed if mobile coverage is affected
Review your plan regularly and update it if your circumstances change.
During an outage
- Activate your back‑up power immediately
- Monitor the person relying on medical equipment closely
- If supply cannot be maintained safely, move to your alternative location as planned
- If the situation becomes urgent or life‑threatening, call 111
