Pricing
Your electricity retailer bills you for our lines charges. They set your pricing for both power and lines charges – so it's important you make sure you're on the best pricing plan for your property and usage.
Your electricity retailer bills you for our lines charges. They set your pricing for both power and lines charges – so it's important you make sure you're on the best pricing plan for your property and usage.
We bill electricity retailers for your lines consumption based on the connection’s TLC price plan. Your retailer then includes our charges in your electricity bill, along with other items including meter reading and power usage.
Our pricing is updated on 1 April each year.
Our lines charges are incorporated in your electricity retailers bill. Your retailer will be able to confirm how you’re billed, the plan you’re on, and how charges are calculated.
Electricity bills are normally made up of two parts:
However, some retailers use other billing methodologies, so it’s important you check with your retailer.
The TLC Discount is paid to Waitomo Energy Customer Trust (WESCT) Customers, and is linked to our published pricing.
TLC Discount September 2021
Was based on usage from 1 April 2021 to 31 August 2021 – with the TLC Discount being applied in September 2021 on direct TLC bills.
TLC Discount May 2022
Was based on usage from 1 September 2021 through to 31 March 2022 based on our published pricing. The TLC Discount was applied in May or June, appearing on electricity retail bills for customers who are not billed directly by us.
TLC Discount December 2022
Was based on usage from 1 April through to 31 October 2022 based on our published pricing. The TLC Discount was applied in December or January, appearing on electricity retail bills for customers who are not billed directly by us.
Customers who have received a bill directly from us can make payment into our bank account 03-0104 0629954-00 with your Customer Number as reference.
We have different pricing plans covering different situations. Below is a summary of each of them.
Is only available to customers in their principal place of residence (home) and is usually best for those who use less than 8,000 kWh per annum.
Is only available to customers in their principal place of residence (home) and is usually best for those who use more than 8,000 kWh per annum.
Is where the end use we have recorded is not ‘holiday home’, accommodation’ or ‘dairy cattle milking shed’ and includes pumps, sheds, etc.
Is where the end use we have recorded is ‘holiday home’ or ‘accommodation’.
Is where the end use we have recorded is ‘dairy cattle milking shed’.
You can then use the handy wizard below to find out which prices apply to you.
TLC has been working towards distribution prices that send clear signals about the cost of using our network, but which also ensure equity, simplicity and transparency. This roadmap has been prepared to provide the Electricity Authority, consumers and other interested parties with an understanding of our forward pricing strategy.
This is your primary dwelling
Usually grey in colour
Usually black in colour
All customers with new prices will be sent a letter before 1 October 2018, detailing the code(s) and prices that apply to your connection point(s). If you haven’t received this letter, or you’d like to know now what your price code is, contact our customer service team on 0800 367 546 or email info@thelines.co.nz. We’ll check your account and advise you of your price code.
Typically, many customers fall into this category
Typically, more than 4 bedrooms or very high power use
Typically many customers use less than 8,000 kWh a year
All customers with new prices will be sent a letter before 1 October 2018, detailing the code(s) and prices that apply to your connection point(s). If you haven’t received this letter, or you’d like to know now what your price code is, contact our customer service team on 0800 367 546 or email info@thelines.co.nz. We’ll check your account and advise you of your price code.
All customers with new prices will be sent a letter before 1 October 2018, detailing the code(s) and prices that apply to your connection point(s). If you haven’t received this letter, or you’d like to know now what your price code is, contact our customer service team on 0800 367 546 or email info@thelines.co.nz. We’ll check your account and advise you of your price code.
Most customers have an electric hot water cylinder, controlled by TLC
All customers with new prices will be sent a letter before 1 October 2018, detailing the code(s) and prices that apply to your connection point(s). If you haven’t received this letter, or you’d like to know now what your price code is, contact our customer service team on 0800 367 546 or email info@thelines.co.nz. We’ll check your account and advise you of your price code.
All customers with new prices will be sent a letter before 1 October 2018, detailing the code(s) and prices that apply to your connection point(s). If you haven’t received this letter, or you’d like to know now what your price code is, contact our customer service team on 0800 367 546 or email info@thelines.co.nz. We’ll check your account and advise you of your price code.
Density is shown as part of your consumer group on your current bill
All customers with new prices will be sent a letter before 1 October 2018, detailing the code(s) and prices that apply to your connection point(s). If you haven’t received this letter, or you’d like to know now what your price code is, contact our customer service team on 0800 367 546 or email info@thelines.co.nz. We’ll check your account and advise you of your price code.
Most customers have an electric hot water cylinder, controlled by TLC
All customers with new prices will be sent a letter before 1 October 2018, detailing the code(s) and prices that apply to your connection point(s). If you haven’t received this letter, or you’d like to know now what your price code is, contact our customer service team on 0800 367 546 or email info@thelines.co.nz. We’ll check your account and advise you of your price code.