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Investigation Form

We value our customers. If you would like to make a claim for damages or outages on our network, complete this form.

Claim Investigation Form

Your details


Site location(Required)

What address does the issue relate to?

What is the best way to contact you?(Required)

Fault/outage details

DD slash MM slash YYYY

Was the outage reported to TLC at the time of the incident?(Required)

Drop files here or

Max. file size: 16 MB.

    Drop files here or

    Max. file size: 16 MB.

      Insurance information

      Are you insured?(Required)

      Have you claimed through insurance?(Required)

      Please note:

      1. No consideration will be given to claims for the damage or loss of foodstuffs (spoilage claims) unless TLC was notified within 48 hours. TLC may on occasion opt to verify certain claims by inspection.
      2. The information on this form is to enable The Lines Company (TLC) to investigate and assess the validity of the claim. The information on this form is not an indication that TLC will accept liability.
      3. Please retain damaged equipment as it might be necessary for our technicians to inspect it.


      By completing your full name, this acts as your authorised electronic signature

      DD slash MM slash YYYY