Power it Forward Support Payment
Helping households stay safe, connected, and supported when unexpected challenges arise.
What this payment is for
This is an emergency wellbeing payment for households hit by something sudden — a house flooded or burnt down, or a family who has fallen into severe energy hardship without warning.
Households can apply to the fund for help getting back on their feet. The payment is applied to the household’s power account through their retailer.
Emergencies and sudden events
Flood, fire, or another event that has left a household without a safe, powered home.
Severe energy hardship
A household that has suddenly fallen behind and can’t keep the power on without help.
On our network
The home is connected to the TLC network across the King Country, Central Plateau or Ruapehu.
How to apply
Applications come through a community organisation supporting the household — a marae, social service, health provider, school or foodbank. If you’re a household needing help, talk to an organisation you’re already working with, or call us on 0800 367 546 and we’ll point you to one.
Step one: Gather the power account details
You’ll need the household’s electricity retailer, account number and ICP number. The ICP can be found on their power bill.
Step two: Submit the application
Complete the application form with the household’s details and a brief explanation of why support is needed.
Step three: We assess and apply the credit
If approved, the payment will be credited directly to the household’s power account through their electricity retailer.