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Power outages

We regularly perform maintenance on various assets to ensure we meet the electricity needs of King Country.

Power outages can occur for many reasons. We either turn the power off so our teams can perform routine maintenance or make repairs without the risk of electrocution, or an incident such as a tree falling over or a car hitting a power pole has caused a fault. Either way, our dedicated field staff work hard to keep the lights on.

Want to be notified when an outage occurs? You can sign up for a txt or email alert by clicking here.

At the bottom of this page you will find a list of planned outages including the general area and number of customers affected, as well as the dates and times of the shuts. For more detailed outage information, including street names visit the TLC Outage Portal:

The Lines Company Outage Portal

Unplanned outages

Unplanned outages are when power goes out for reasons other than routine maintenance. The Lines Company is dedicated to resolve these types of outages quickly – in over 93% of unplanned outage events, TLC has customers power back on within one hour.

Have you lost power? Here’s what to do:

  • Step 1
  • Step 2
  • Step 3

1 Check the planned outages table below to see if there is a planned outage for your area

Your electricity retailer will have let you know that an outage was taking place. For peace of mind, you can also subscribe to txt or email alerts from The Lines Company to make sure you’re always informed about future outages.

If there is no planned outage listed for your area, then this is an unplanned outage. Go to step 2.

2 Check our outage portal to see if it is a known issue

Click the button below to visit our outage portal and see whether your outage is known – other people may already have contacted us. If you see a current outage on the portal affecting your area, you will be able to get information about it, for example, when power might be back on or what caused it.

The Lines Company Outage Portal

If there is no current outage for your area listed on the outage portal, it doesn’t necessarily mean we aren’t aware of it, but go to step 3.

3 Call our friendly faults team

To report the outage to The Lines Company, please give our friendly faults team a call on TLC Faults line 0800 367 328

Upcoming planned outages

The table below lists planned outages. Planned outages are when we have to turn the power off to perform maintenance or repairs. We notify your electricity retailer and they will notify you of any upcoming outages that affect you. But, you can also sign up for a txt or email alert by clicking here.

You can find detailed information about planned outages on our Outage Portal, including the streets affected by the outage. Simply look up your location, or look for the outage reference number as seen below.