Jump to content

Power outages

Lost power? Outages are either planned - when we turn power off to perform maintenance on the network, or unplanned - when power goes out due to an unexpected event.

Power outages can occur for many reasons. When we need to perform routine maintenance or make repairs to the network or electrical assets, we have to turn the power off to eliminate the risk of electrocution. This is known as a planned outage. Unplanned outages occur due to incidents such as a tree falling on power lines, or a car hitting a power pole, causing a fault.

When you lose power, you can rest assured that our dedicated staff are working hard to get the lights back on.

For information about outages happening right now, visit the outage portal by clicking the button below:

Current Outages

Being prepared for power outages

Unplanned outages

Unplanned outages are when power goes out for reasons other than routine maintenance. The Lines Company is dedicated to resolve these types of outages quickly – in over 93% of unplanned outage events, TLC has customers power back on within one hour.

If you have lost power, here is what to do:

  • Step 1
  • Step 2
  • Step 3

1 Check the planned outages table below to see if there is a planned outage for your area

Your electricity retailer will have let you know that an outage was taking place. For peace of mind, you can also subscribe to txt or email alerts from The Lines Company to make sure you’re always informed about future outages.

If there is no planned outage listed for your area, then this is likely an unplanned outage. Go to step 2.

2 Check our outage portal to see if it is a known issue

Click the Current Outages button above to check whether the outage is listed. If you see a current outage on the portal affecting your area, you will find all relevant information on the outage portal.

If there is no current outage for your area listed on the outage portal, go to step 3.

3 Call our friendly faults team

To report the outage to The Lines Company, please give our friendly faults team a call on TLC Faults line 0800 367 328

Planned outages

Planned outages are when we have to turn the power off to perform maintenance or repairs. We notify your electricity retailer and they will notify you of any upcoming outages that affect you. But, you can also sign up for a txt or email alert by clicking here

Here are currently planned outages. You can click on a location for more information: