New Outage Portal gives customers faster, clearer power outage updates

28 May 2026

The Lines Company (TLC) will soon be launching a refreshed Power Outage Portal – a modern, web-based outage portal that will make it easier for customers to get real-time information about planned and unplanned outages when they need it most.

The new portal – which will be live on Tuesday 16 June, provides live outage status updates and maps, improved performance during high-demand events such as storms, and a clearer view of restoration progress – helping customers quickly understand what’s happening (including when maintenance work is planned) and what to expect next.

The new platform will not only improve the customer experience but also reduce manual handling for internal teams.

“We know how important it is to stay connected when the power goes out,” says TLC General Manager Digital, Craig Hackett. “This refresh gives customers a faster, clearer and more dependable way to find outage information – especially during severe weather, when lots of people are looking for updates at the same time.”

Customers who can’t access digital channels, or who prefer not to use the portal, can still call TLC for help. Automated outage updates are available by phone, and the team will continue to take calls and fault reports.

The new Outage Portal is an early, tangible example of our shared services partnership with Counties Energy in action. Just five months into the partnership, this initiative shows how collaboration can deliver practical outcomes for customers quicker than working in isolation. Adapting Counties Energy’s proven platform for the TLC network has saved time and cost for TLC, while improving service delivery for our community.

Once the portal goes live on Tuesday 16 June, customers can access the Outage Portal via our website.

We encourage customers to check the portal first for the latest power outage status and updates.