Development and Delivery Plan - finalised
29 October 2024
TLC breached its regulated quality standards in 2018, 2019 and 2020. TLC took full responsibility for the quality breaches, noting they had all been publicly disclosed.
The Commission noted some of the circumstances contributing to the failures were “outside of TLC’s control”, including some significant adverse weather events which caused damage to the network.
TLC and the Commerce Commission agreed to have an independent expert review its asset management practices under an agreement known as an Enforceable Undertaking.
A significant uplift in investment in the network started prior to the breaches and has continued since. In the 2017 -2023 period, TLC invested $98 million in the network to address a range of legacy issues. That’s nearly double what had been spent in the previous six-year period. Our investment will continue to increase over coming years as we seek to improve safety and reliability of supply.
The findings of the engineering review have been collated into a draft Development and Delivery Plan (DDP) that we consulted on during October. We heard from 42 people during the consultation period. Customer feedback was incorporated into the final Development and Delivery Plan (DDP). This document is available at the link below.
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Final Development and Delivery Plan
Access the Final Development and Delivery Plan here