TLC wipes variable charges for April

28 March 2020

The Lines Company (TLC) will wipe-all variable charges for all 13,000 residential customers during April in response to the COVID-19 lockdown and the resulting pressure on King Country families.

TLC chief executive Sean Horgan said the move would save most households between $60 – $100 over the month – possibly more given many people were now in lockdown at home.

“This is something we can do, fast, to help. It means our customers won’t need to be as concerned about energy bills, especially when many whanau will have extras living at home.”

“Customers will know exactly what their TLC bill will be and having some certainty in this uncertain time is pretty important.  Our hope is that it’ll be one less thing for people to worry about. This is our way of supporting our communities when they need it the most.”

TLC Chair Mark Darrow said “the decision made this week by the Board and supported by the Waitomo Energy Services Customer Trust  will save TLC customers up to $1 million for the month.

“It is a substantial gesture, but we need to recognise the community hardship created by the pandemic.”

“The Board and management team have worked closely to see what we could do to support customers at this time. This is something that can help and we can action fast.”

Variable charges will be wiped to all residential customers from 1 – 30 April 2020.