TLC offices remain closed for now
15 May 2020
The Lines Company (TLC) has made the decision to keep offices and depots closed to the public for at least the next two weeks.
TLC is considered an essential business and has been fully operation during all levels of lockdown. All office staff, including the customer service team, have been working from home while line crews have been working with strict safety and hygiene protocols in place.
Chief executive Sean Horgan said “the decision to keep offices and depots closed to the public in the near term is about safety.”
“The safety of our staff and the community, as well as being able to keep our customers connected to electricity, remains our priority” Horgan said.
“We will continue to review this decision. In the meantime customers can pay their bills online or by visiting any branch of Westpac, ANZ or BNZ. We’re also encouraging customers to reach out by phone or email for any queries, including how to pay their bill. Our team are working and we’re here to help,” says Horgan.
Under Alert Level 2 TLC will resume meter reading operations for all customers.
To get in touch with TLC, customers can call 0800 367 328 or email firstname.lastname@example.org