Christmas 2024 hours & what you need to know
The TLC office is taking a little break over the holiday season, but we're still dedicated to keeping the lights on! Here is everything you need to know when getting in touch with us over this period.
Christmas office hours & closure
The TLC offices will be closing at noon on Tuesday 24th of December 2024 and will re-open 6th January 2025.
During this period, we will be unable to process new connection applications, assist you with generating your own power, approve high-load applications and other non-essential services.
Got an issue? Our faults team is available 24/7 throughout the break.
Our dedicated faults team is standing by to help you. If you experience an unexpected outage or electrical fault, give us a call on 0800 367 328.
Expect delays when applying for new connections
Are you connecting a new property to the network, or applying to generate your own power? Expect delays over the holiday season.
Applications received between 24 December 2024 and 6 January 2025 will be picked up when we are back in the office. Depending on the volume of applications received, you can expect a delay of up to two weeks for us to process your request.
Be safe around electricity
Doing some DIY this holiday season? There are many dangers which come with working around electricity. Our safety resources are designed to minimise the risk associated with those dangers.
Electricity is distributed at high voltages and all lines should be treated as live at all times. Care also needs to be taken around power poles, transformers, and switch gear.
Reduce the risk of injury when around electricity with our safety tips.
Watch out above
Give power lines at least 4m of space.
Touching and even coming close to live power lines can be fatal. Keep yourself and any equipment or vehicles at least 4m from overhead lines.
Electricity can jump out from lines and travel down equipment, resulting in serious injury for the person holding the equipment below. You don’t have to touch power lines to suffer electrocution. Staying at least 4m away ensures your safety.
In the event a piece of equipment you’re operating comes into contact with a power line, let it go immediately. Don’t ever try to retrieve something touching power lines; call our team instead.
Watch out below
Stay safe when working near underground cables.
Accidentally coming into contact with underground utilities whilst conducting excavation work can cause damage, severe injury, and in some cases, even death.
Damaging assets can also hinder the supply of essential utilities, resulting in costly repairs.
No matter the job, big or small, it’s important to know where underground assets are before you dig.
beforeudig is a free online service providing information on the location of underground cables, pipes, and other utility assets.
Stay safe when working around utility cables and pipes by following the rules of safe digging.
Head to beforeudig.co.nz or give our team a call at 0800 367 546
Stay clear of downed lines
Stay safe around downed power lines, treat lines as live at all times.
Downed or low-hanging power lines are extremely dangerous. Although lines may not show any signs of being energised they can still cause severe injury or death.
If you see downed power lines, do not go near them. Stay at least 10m away and call us immediately.
To report a downed line, give us a call on 0800 367 328
Safety Resources