We provide, maintain and develop the lines network that delivers electricity to your installation (e.g. your home or business) and you pay us for this service. Our network includes things like power lines, power poles, and transformers. In addition, we charge you for recoverable and pass-through costs such as payments to Transpower and Electricity Authority levies.
We combine the separate charges listed above into one annual delivery charge. We then divide that charge into 12 equal monthly instalments for you to pay.
Your responsibilities under our terms of service (including your payment obligations), continue even if your installation is de-energised (this stops the supply of electricity to your installation). This is because our costs still exist even when electricity isn’t flowing. We need to maintain our network to make sure electricity is there for you when you need it.
If you decide you no longer want to be connected to our network, ask us about decommissioning your installation (also called disconnection). If your installation is disconnected from our network, your payment obligations will immediately cease.
We charge you for using the network that lets you take a supply of electricity. We don’t supply the electricity itself – so our charges are different from those you pay to your electricity retailer.
Our charges are based on:
Your kilowatt load (kW Load) is reset annually to the previous year’s electricity use at the installation. This charge is based on the amount of electricity used during periods of load control. To calculate your charge, we multiply your kW Load by the current price per kW (as set out in our schedule of prices).
This charge is based on your capacity (the maximum amount of electricity you might need at your installation at any one time). Capacity is measured in kilovolt-amperes (kVA). Network charges are calculated by multiplying your kVA by the current kVA unit price.
Dedicated asset charges are for the assets (such as transformers and metering equipment) that specifically benefit your installation.
Unless you’ve agreed to a non-standard contract with us, you’re likely to be on one of two pricing plans:
Please note, holiday homes and businesses are not eligible for our Low Fixed Charge Pricing Plan. You’re also not eligible if your residential property has no one living in it. If we think you’re eligible, we may already have put you on the Low Fixed Charge Pricing Plan – check your latest bill to find out. If you think your circumstances require us to change the current plan you’re on, please contact us on 0800 367 546.
Each pricing plan is made up of a range of charges including:
Some charges are the same for both plans, and some charges differ.
For more information please refer to our pricing schedule