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Pricing

From 1 October 2018 the way we charge customers will change.

For most of our customers, your new bills will be based on your recent electricity usage.

  • If you have a new meter, your bill will vary depending on how much electricity you use and when you use it.
  • If you don’t have a new meter, your bill will still be based on the amount of electricity that you use, but the price will stay the same throughout the entire day.

Our new pricing

We listened and we’re changing the way we charge.

How to determine your price code

Use the handy wizard below to find out which prices apply to you.

 

pricing tables

Helping you adjust

Many customers will be better off with our new pricing. But it’s still a big change and will be adjustments for some. We want to give customers time to understand the new prices. So from 1 October 2018 to 30 September 2019 we’re offering a New Pricing Transition Discount. Read more in our brochure.

Pricing review

In September 2016 our Board decided on an independent review of our pricing methodology. This resulted in a recommendation that we should move to time-of-use pricing.

We talked extensively to our community about this and listened to what they had to say. We tested systems and processes, trialled the new pricing and got more feedback, and in October 2017 we decided to change to time-of-use pricing from late 2018.

 

How to work out your price code

Which type of property?

  • Residential

    This is your primary dwelling

  • General

  • Temporary accommodation

  • Dairy

What type of meter do you have?

  • I have a new meter

    Usually grey in colour

  • I have an old mechanical meter

    Usually black in colour

  • I don't know

    All customers with new prices will be sent a letter before 1 October 2018, detailing the code(s) and prices that apply to your connection point(s). If you haven’t received this letter, or you’d like to know now what your price code is, contact our customer service team on 0800 367 546 or email info@thelines.co.nz. We’ll check your account and advise you of your price code.

How much energy do you use each year?

  • I use less than 8,000 kWh a year

    Typically, many customers fall into this category

  • I use more than 8,000 kWh a year

    Typically, more than 4 bedrooms or very high power use

  • I don't know

    Typically many customers use less than 8,000 kWh a year

    All customers with new prices will be sent a letter before 1 October 2018, detailing the code(s) and prices that apply to your connection point(s). If you haven’t received this letter, or you’d like to know now what your price code is, contact our customer service team on 0800 367 546 or email info@thelines.co.nz. We’ll check your account and advise you of your price code.

How dense is housing in your area?

Density is shown as part of your consumer group on your current bill

  • High density

  • Low density

  • I don't know

    All customers with new prices will be sent a letter before 1 October 2018, detailing the code(s) and prices that apply to your connection point(s). If you haven’t received this letter, or you’d like to know now what your price code is, contact our customer service team on 0800 367 546 or email info@thelines.co.nz. We’ll check your account and advise you of your price code.

What type of water heater do you have?

  • I have gas hot water

  • I have an electric hot water cylinder - controlled by TLC

    Most customers have an electric hot water cylinder, controlled by TLC

  • I have an electric hot water cylinder - not controlled by TLC

  • I don't know

    All customers with new prices will be sent a letter before 1 October 2018, detailing the code(s) and prices that apply to your connection point(s). If you haven’t received this letter, or you’d like to know now what your price code is, contact our customer service team on 0800 367 546 or email info@thelines.co.nz. We’ll check your account and advise you of your price code.

How much capacity is supplied to you?

  • Small - 0 to 15 kVA

  • Medium - 16 kVA to 30 kVA

  • Large - 31 kVA to 70 kVA

  • Larger - 71 kVA to 150 kVA

  • I don't know

    All customers with new prices will be sent a letter before 1 October 2018, detailing the code(s) and prices that apply to your connection point(s). If you haven’t received this letter, or you’d like to know now what your price code is, contact our customer service team on 0800 367 546 or email info@thelines.co.nz. We’ll check your account and advise you of your price code.

How dense is housing in your area?

Density is shown as part of your consumer group on your current bill

  • High density

  • Low density

  • I don't know

    All customers with new prices will be sent a letter before 1 October 2018, detailing the code(s) and prices that apply to your connection point(s). If you haven’t received this letter, or you’d like to know now what your price code is, contact our customer service team on 0800 367 546 or email info@thelines.co.nz. We’ll check your account and advise you of your price code.

What type of water heater do you have?

  • I have gas hot water

  • I have an electric hot water cylinder - controlled by TLC

    Most customers have an electric hot water cylinder, controlled by TLC

  • I have an electric hot water cylinder - not controlled by TLC

  • I don't know

    All customers with new prices will be sent a letter before 1 October 2018, detailing the code(s) and prices that apply to your connection point(s). If you haven’t received this letter, or you’d like to know now what your price code is, contact our customer service team on 0800 367 546 or email info@thelines.co.nz. We’ll check your account and advise you of your price code.