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Pricing

Great news! On 1 April 2020 our prices changed. If you use the same amount of electricity, and in the same manner as last year, you can expect to see a lower bill.

As part of the price change we made a recommendation to our residential customers about the pricing plan that may be best suited to their property. If you would like to change plans please complete the form below.

Price change

Prompt payment discount (PPD)

  • We listened to feedback and since 1 April 2020, the prices on your bill now include the 10% PPD.
  • We’re automatically giving you the prompt payment discount which will be incorporated into prices on your bill.
  • We still need customers to pay on time, so at the same time, we introduced a late payment fee of $11.50 per bill (plus 3% per annum for balances over $1,000) for any overdue amounts.

TLC Discount

The TLC discount is paid to Waitomo Energy Customer Trust (WESCT) beneficiaries.

  • Is now linked to your prices and is based on your usage from April 2020 to March 2021.
  • Your TLC discount will now be split over two payments – December 2020, as you head into Christmas, and May 2021 as you head into winter.

 

Our pricing

How you’re billed

For most of our customers, your bill will be based on your recent electricity usage.

  • If you have a new meter, your bill will vary depending on how much electricity you use and when you use it.
  • If you don’t have a new meter, your bill will still be based on the amount of electricity that you use, but the price will stay the same throughout the entire day.

Pricing Plans

We have different pricing plans covering different situations. Here’s a summary of each of them.

You can then use the handy wizard below to find out which prices apply to you.

How to work out your price code

Which type of property?

  • Residential

    This is your primary dwelling

  • General

  • Temporary accommodation

  • Dairy

What type of meter do you have?

  • I have a new meter

    Usually grey in colour

  • I have an old mechanical meter

    Usually black in colour

  • I don't know

    All customers with new prices will be sent a letter before 1 October 2018, detailing the code(s) and prices that apply to your connection point(s). If you haven’t received this letter, or you’d like to know now what your price code is, contact our customer service team on 0800 367 546 or email info@thelines.co.nz. We’ll check your account and advise you of your price code.

How much energy do you use each year?

  • I use less than 8,000 kWh a year

    Typically, many customers fall into this category

  • I use more than 8,000 kWh a year

    Typically, more than 4 bedrooms or very high power use

  • I don't know

    Typically many customers use less than 8,000 kWh a year

    All customers with new prices will be sent a letter before 1 October 2018, detailing the code(s) and prices that apply to your connection point(s). If you haven’t received this letter, or you’d like to know now what your price code is, contact our customer service team on 0800 367 546 or email info@thelines.co.nz. We’ll check your account and advise you of your price code.

How dense is housing in your area?

  • High density

  • Low density

  • I don't know

    All customers with new prices will be sent a letter before 1 October 2018, detailing the code(s) and prices that apply to your connection point(s). If you haven’t received this letter, or you’d like to know now what your price code is, contact our customer service team on 0800 367 546 or email info@thelines.co.nz. We’ll check your account and advise you of your price code.

What type of water heater do you have?

  • I have gas hot water

  • I have an electric hot water cylinder - controlled by TLC

    Most customers have an electric hot water cylinder, controlled by TLC

  • I have an electric hot water cylinder - not controlled by TLC

  • I don't know

    All customers with new prices will be sent a letter before 1 October 2018, detailing the code(s) and prices that apply to your connection point(s). If you haven’t received this letter, or you’d like to know now what your price code is, contact our customer service team on 0800 367 546 or email info@thelines.co.nz. We’ll check your account and advise you of your price code.

How much capacity is supplied to you?

  • Small - 0 to 15 kVA

  • Medium - 16 kVA to 30 kVA

  • Large - 31 kVA to 70 kVA

  • Larger - 71 kVA to 150 kVA

  • I don't know

    All customers with new prices will be sent a letter before 1 October 2018, detailing the code(s) and prices that apply to your connection point(s). If you haven’t received this letter, or you’d like to know now what your price code is, contact our customer service team on 0800 367 546 or email info@thelines.co.nz. We’ll check your account and advise you of your price code.

How dense is housing in your area?

Density is shown as part of your consumer group on your current bill

  • High density

  • Low density

  • I don't know

    All customers with new prices will be sent a letter before 1 October 2018, detailing the code(s) and prices that apply to your connection point(s). If you haven’t received this letter, or you’d like to know now what your price code is, contact our customer service team on 0800 367 546 or email info@thelines.co.nz. We’ll check your account and advise you of your price code.

What type of water heater do you have?

  • I have gas hot water

  • I have an electric hot water cylinder - controlled by TLC

    Most customers have an electric hot water cylinder, controlled by TLC

  • I have an electric hot water cylinder - not controlled by TLC

  • I don't know

    All customers with new prices will be sent a letter before 1 October 2018, detailing the code(s) and prices that apply to your connection point(s). If you haven’t received this letter, or you’d like to know now what your price code is, contact our customer service team on 0800 367 546 or email info@thelines.co.nz. We’ll check your account and advise you of your price code.