Pricing Plans and determining your price code
We have different pricing plans covering different situations. Here’s a summary of each of them.
You can then use the handy wizard below to find out which prices apply to you.
Helping you adjust
Many customers will be better off with our new pricing. But it’s still a big change and there will be adjustments for some.
We want to give customers time to understand the new prices. So from 1 October 2018 to 30 September 2019 we’re offering a New Pricing Transition Discount.
We’ve created a worksheet to help you understand how we calculate the transition discount and if you’ll qualify.
You can find rules about this discount here.
In September 2016 our Board decided on an independent review of our pricing methodology. This resulted in a recommendation that we should move to time-of-use pricing.
We talked extensively to our community about this and listened to what they had to say. We tested systems and processes, trialled the new pricing and got more feedback, and in October 2017 we decided to change to time-of-use pricing from late 2018.
You can find more detailed information about our pricing plans here.