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Get connected

We value each and every one of our customers and we’re looking forward to welcoming you on board.

If you’re new to the area or moving house within our network, signing up is a simple two-step process. For new builds there’s a different process and we need a bit more information to make sure we’re able to give you a power supply when you need it.

No matter where you plan to live or what your supply needs might be, there’s no credit check to sign-up for your own separate account and to get the power flowing.

Moving into an existing property

Signing up is a simple two-step process.

If you’re moving into an existing property that has a power connection already, i.e. there’s a meter, signing up is a quick and easy process.

If you’re wanting to have power connected to a new property or build, i.e. there’s no meter, see the Getting power to a new build section.

Get connected

Choose a retailer
There are a number of power retailers operating in our region, with different prices and benefits.

For a full list of retailers, check out the Electricity Authority’s What’s My Number website where you can compare prices.

Contact your preferred retailer to set up an account.

Set up your account with us
Once you’ve chosen and set up an account with your preferred power retailer, and don’t have an existing account with us, fill out the following form.

If you already have an account with us, please use the following form.

Or if you’d prefer call us and we’ll walk you through what’s needed – it doesn’t take long, and can be done completely over the phone.

Power been off for more than Six months?

If power hasn’t been supplied to the property for six months or more, for everyone’s safety, we’ll need to see a Certificate of Compliance. There may be a cost involved in this.

If you don’t know how long it’s been since the power was switched off, call our Customer Service Team and we’ll check for you.

Getting power to a new build

If you’ve just built or about to build a new home, commercial building or another new installation which requires power, we need to collect some information from you about your power needs.

This helps make sure we’re able to give you the supply you need.

Planning

The process of connecting a new build to the network requires a number of steps and stakeholders.

In total for a residential build, it can take up to 20 working days to complete, while new commercial or lighter industrial premises may take longer depending on differing supply needs.

Start the process

To start the process of connecting power to your new build, we’ll need some key information from you, your builder and electrician.

This includes an estimate of how much power you’ll need – don’t worry, your builder and electrician can help you estimate your power needs.

Complete our new connection form and send it to us.

Connection agreement

Once your application has been assessed and approved, we’ll send you a Connection Agreement for you to sign and return to us. This contract will set out the agreed capacity level of electricity we will supply along our network.

If we need to make additions to the network this is likely to come at a cost to which you may need to contribute.

Sign up with a power retailer

Before your connection with us can be switched on, you’ll need to choose an energy retailer to supply electricity to you. They’ll want to know the address details for the property you want to connect.

If it’s in a new subdivision you might not know the street number yet, so you’ll need to use the Lot number and DP number from your property title.

Site inspection

Once you’ve signed up with a retailer, they’ll send us a ‘Retailer Request’ to switch power on and our inspector will book a visit to your property.

Our inspector will need to see your Certificate of Compliance (CoC) which proves all your wiring and electrical work meets safety standards before activating your connection. An invoice for this inspection and connection will be sent directly to you.

Changes in load

If you’re significantly increasing or decreasing the amount of power (plus or minus capacity) you use on a property, you’ll need to let us know. Generally large increases or decreases only apply to commercial users.

Complete and send us the increase or decrease in load application forms. Or, give us a call to discuss your needs and we’ll walk you through the process.