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Faults and outages

From time to time, we may undertake scheduled maintenance and inspections of your lines, or experience intermittent faults. Our priority is to restore power as quickly and safely as possible.

Experiencing a fault?

If you have no power at all, only partial power available, the power supply is fluctuating, or there is a noise from your meter board, a fault may have occurred.

If your property is the only one affected, check the fuses or circuit breakers in your fuse box, and check the mains switch. Otherwise, contact our faults team on 0800 367 328. This is a 24-hour service.

Happening now

    There are no current faults

RECENTLY RESOLVED

  • Waihaha

    Reported Today11.19am

    RESOLVED

    1. 4.19pmResolved – Power has been restored to affected customers on Karangahape Road. Thank you for your patience.
    1. 1.33pmUpdate – We’ve narrowed down the fault area to part of Karangahape Road and our team are still working to resolve the issue.
    2. 11.19amReported – We’ve received reports of a fault affecting customers on Karangahape Road and Western Bay Road. Our team are looking into the problem and we’ll update you as soon as possible.

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Aerial works

We're currently carrying out aerial inspections of our lines across the network

We use choppers to check for faults, hazards and what condition our lines are in.

Flying the lines is fast, cost-effective and spots things that can’t be seen in our ground inspections such as a loose cross-arm, or rot at the very top of a pole.

Any issues seen are logged for action, helping us maintain a safe, reliable network and uninterrupted supply for our customers.

All flights follow strict safety and operational procedures and are timed for after calving and lambing, with faults flights made as required.

We’re currently flying lines around:

  • Kaitieke
  • Kuratau
  • Manunui
  • National Park
  • Ngapuke
  • Ohura
  • Ongarue
  • Owhango
  • Pukawa
  • Raurimu
  • Ruatiti
  • Taringamotu
  • Taumarunui
  • Upper Retaruke
  • Waihi
  • Waimiha
  • Waitaanga.

 

During April and into May you’ll also see us around the following areas:

  • Hangatiki and Te Kuiti
  • Kinloch, Mangakino, Marotiri, Mokai, Tihoi and Whakamaru
  • Ohakune, Rangataua and Tangiwai.

 

 

Coming up

  • Whakapapa

    Tomorrow8.00am to 5.00pm

    PLANNED

    1. Planned – We're removing a transformer in the area, affecting customers on Bruce Road.
  • Ohakune

    Tomorrow9.00am to 4.00pm

    PLANNED

    1. Planned – We're upgrading a transformer in the area, which will affect customers on Arawa, Miro, Ayr, Clyde and Conway Streets.
  • Wharepapa South

    24 May9.00am to 4.00pm

    PLANNED

    1. Planned – We're replacing poles in the area, affecting customers on Waipapa and Mangare Roads.
  • Oparure

    27 May9.30am to 3.30pm

    PLANNED

    1. Planned – We have lines maintenance in the area, affecting customers on Mairoa Rd, Oparure Rd, Ngapaenga Rd, Waipuna Rd.
  • Otukou

    28 May9.30am to 3.30pm

    PLANNED

    1. Planned – We have lines maintenance in the area, affecting customers on SH47, SH46, Lake Rotoaira Rd, Otukou Rd, Access Rd.
  • Ohura

    28 May10.00am to 2.00pm

    PLANNED

    1. Planned – We have tree maintenance in the area, affecting customers on Tongaporutu Rd, Huia St, Kakapo St & Kiwi St.
  • Ohakune

    29 May10.00am to 2.00pm

    PLANNED

    1. Planned – We have lines maintenance in the area, affecting customers on Miro Street.
  • Whakapapa

    29 May10.30am to 12.00pm

    PLANNED

    1. Planned – We have lines maintenance in the area, affecting customers on Bruce Rd & Whakapapa ski field.
  • Wharepapa South

    31 May9.00am to 4.00pm

    PLANNED

    1. Planned – We have lines maintenance in the area, affecting customers on Kahorekau Rd.
  • Ohakune

    31 May10.00am to 3.00pm

    PLANNED

    1. Planned – We have lines maintenance in the area, affecting customers on Miro Street.