Jump to content

Faults and outages

From time to time, we may undertake scheduled maintenance and inspections of your lines, or experience intermittent faults. Our priority is to restore power as quickly and safely as possible.

Experiencing a fault?

If you have no power at all, only partial power available, the power supply is fluctuating, or there is a noise from your meter board, a fault may have occurred.

If your property is the only one affected, check the fuses or circuit breakers in your fuse box, and check the mains switch. Otherwise, contact our faults team on 0800 367 328. This is a 24-hour service.

Happening now

    There are no current faults


  • Mahihi, Otorohanga

    Reported Yesterday9.46pm


    1. 1.30amResolved – Our team have advised that power has now been restored for all affected customers. We apologise for the inconvenience. Thank you for your patience and understanding.
    1. 12.26amUpdate – We’ve located the source of the fault and our team are working now to resolve the issue. We anticipate power will be restored by 1am
    2. 9.46pm
      Reported – We’ve received reports of no power faults affecting customers in Mahihi, Otorohanga . Our team are working now to identify the cause of the fault.



Aerial works

We're currently carrying out aerial inspections of our lines across the network

We use choppers to check for faults, hazards and what condition our lines are in.

Flying the lines is fast, cost-effective and spots things that can’t be seen in our ground inspections such as a loose cross-arm, or rot at the very top of a pole.

Any issues seen are logged for action, helping us maintain a safe, reliable network and uninterrupted supply for our customers.

All flights follow strict safety and operational procedures and are timed for after calving and lambing, with faults flights made as required.

Our 2019 – 2020 season is underway so look out for our flying visits in your area.


Throughout December we’re flying lines around:

  • Arapae
  • Aria
  • Maihiihi
  • Ngapuke
  • Nihoniho
  • Ohura
  • Ōtorohanga
  • Piopio
  • Taumarunui
  • Taringamoutu
  • Te Kuiti
  • Te Mapara


Coming up

  • Maihiihi

    Today8.30am to 4.30pm


    1. Planned – We have lines maintenance in the area, affecting customers on Awatane & Scown Roads.
  • Te Anga

    9 December8.00am to 4.00pm


    1. Planned – We have lines maintenance in the area affecting customers on Te Anga Road.
  • Raurimu

    9 December8.30am to 3.30pm


    1. Planned – We're installing & replacing poles in the area, affecting customers on Poro St & Raurimu Rd.