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Faults and outages

From time to time, we may undertake scheduled maintenance and inspections of your lines, or experience intermittent faults. Our priority is to restore power as quickly and safely as possible.

Experiencing a fault?

If you have no power at all, only partial power available, the power supply is fluctuating, or there is a noise from your meter board, a fault may have occurred.

If your property is the only one affected, check the fuses or circuit breakers in your fuse box, and check the mains switch. Otherwise, contact our faults team on 0800 367 328. This is a 24-hour service.

Happening now

    There are no current faults

RECENTLY RESOLVED

  • Turangi

    Reported Today3.34pm

    RESOLVED

    1. 5.15pmResolved – Our team have advised that power has now been restored for all affected customers. We apologise for the inconvenience. Thank you for your patience and understanding.
    1. 3.34pmReported – We've had reports of no power affecting customers on Te Rewha St and Waipapa Rd. Our team are looking into the problem and we’ll update you as soon as possible.

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  • Ruatiti Valley

    Reported Today2.09pm

    RESOLVED

    1. 5.11pmResolved – Our team have advised that power has now been restored for all affected customers. We apologise for the inconvenience. Thank you for your patience and understanding.
    1. 3.19pmIdentified – We've had reports of no power affecting customers in Makino Rd, Ruatiti Rd,, Crotons Rd area. Our team have found the cause to be lines down. We're working to resolve this as quickly as possible.
    2. 2.09pmReported – We've had reports of no power affecting customers in Makino Rd, Ruatiti Rd, Murumuru Rd, Crotons Rd area.

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Aerial works

We're currently carrying out aerial inspections of our lines across the network

We use choppers to check for faults, hazards and what condition our lines are in.

Flying the lines is fast, cost-effective and spots things that can’t be seen in our ground inspections such as a loose cross-arm, or rot at the very top of a pole.

Any issues seen are logged for action, helping us maintain a safe, reliable network and uninterrupted supply for our customers.

All flights follow strict safety and operational procedures and are timed for after calving and lambing, with faults flights made as required.

We’re currently flying lines around:

  • Manunui
  • Ngapuke
  • Ohura
  • Ongarue
  • Taringamotu
  • Taumarunui
  • Waimiha
  • Waitaanga.

 

We’re also finishing work around:

  • Arohena, Kinloch, Mangakino, Maraetai, Marotiri, Mokai, Tihoi and Whakamaru
  • Kuratau, Pukawa and Waihi.

Coming up

  • Atiamuri

    23 July9.00am to 3.30pm

    PLANNED

    1. Planned – We're replacing poles affecting customers on Tirohanga Road.

  • Te Kuiti

    25 July9.00am to 1.00pm

    PLANNED

    1. Planned – We have tree maintenance in the area, affecting customers on SH 3.

  • Tirohanga

    25 July9.00am to 3.30pm

    PLANNED

    1. Planned – We're replacing poles in the area, affecting customers on Tirohanga Rd.

  • Atiamuri

    26 July9.00am to 3.30pm

    PLANNED

    1. Planned – We're replacing poles in the area, affecting customers on Paerata & Tram Roads.

  • Otorohanga

    26 July9.00am to 4.00pm

    PLANNED

    1. Planned – We have lines maintenance in the area, affecting customers on Haerehuka St, Domain Drive, Mountain View Rd & Wagon line.

  • Atiamuri

    29 July9.00am to 4.00pm

    PLANNED

    1. Planned – We're replacing poles affecting customers on Tirohanga Road.

  • Wharepapa South

    30 July9.00am to 3.00pm

    PLANNED

    1. Planned – We're doing line maintenance affecting customers on Whatauri Road.

  • Mokau

    30 July9.30am to 3.30pm

    PLANNED

    1. Planned – We're trimming trees affecting customers on Mohakatino Road.