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Faults and outages

From time to time, we may undertake scheduled maintenance and inspections of your lines, or experience intermittent faults. Our priority is to restore power as quickly and safely as possible.

Experiencing a fault?

If you have no power at all, only partial power available, the power supply is fluctuating, or there is a noise from your meter board, a fault may have occurred.

If your property is the only one affected, check the fuses or circuit breakers in your fuse box, and check the mains switch. Otherwise, contact our faults team on 0800 367 328. This is a 24-hour service.

Happening now

  • Manunui

    Today9.00am to 4.00pm

    PLANNED

    1.  Planned – We're replacing cross arms affecting customers on Valley Road and State Highway 4.
  • Otorohanga

    Today9.00am to 5.00pm

    PLANNED

    1.  Planned – We're installing a new transformer structure affecting customers on Otewa Road.
  • Te Kuiti

    Today12.30pm to 4.30pm

    PLANNED

    1.  Planned – We're doing line and pole maintenance affecting customers on William St.
  • Te Kuiti

    Today8.30am to 2.00pm

    PLANNED

    1.  Planned – We're doing lines maintenance affecting customers on Te Kuiti Road.

Aerial works

We're currently carrying out aerial inspections of our lines across the network

We use choppers to check for faults, hazards and what condition our lines are in.

Flying the lines is fast, cost-effective and spots things that can’t be seen in our ground inspections such as a loose cross-arm, or rot at the very top of a pole.

Any issues seen are logged for action, helping us maintain a safe, reliable network and uninterrupted supply for our customers.

All flights follow strict safety and operational procedures and are timed for after calving and lambing, with faults flights made as required.

Throughout March we’re flying lines around:

  • Kaitieke
  • Kuratau
  • Manunui
  • National Park
  • Ngapuke
  • Ohura
  • Ongarue
  • Owhango
  • Pukawa
  • Raurimu
  • Ruatiti
  • Taringamotu
  • Taumarunui
  • Upper Retaruke
  • Waihi
  • Waimiha
  • Waitaanga.

 

From the end of March and into April you’ll see us around the following areas:

  • Hangatiki and Te Kuiti
  • Kinloch, Mangakino, Marotiri, Mokai, Tihoi and Whakamaru
  • Ohakune, Rangataua and Tangiwai.

Coming up

  • Taumarunui

    Today6.00pm to 7.00pm

    PLANNED

    1. Planned – We're doing lines maintenance affecting customers on Morero Terrace, Huia Street and Taumarunui Street.
  • Turangi

    Today, 10.30pm to Tomorrow, 12.30am

    PLANNED

    1. Planned – We're doing lines maintenance affecting customers on Te Rangitautahanga Road, Ohuanga Road, Ngawaka Place, Katopu Place and Town Centre.
  • Waimahora

    Tomorrow8.30am to 5.00pm

    PLANNED

    1. Planned – We're replacing poles affecting customers on Waimahora Road.
  • Te Kuiti

    Tomorrow8.30am to 4.30pm

    PLANNED

    1. Planned – We're doing pole and line maintenance affecting customers on Te Kuiti Road & William St.
  • Wharepapa South

    Tomorrow9.00am to 3.00pm

    PLANNED

    1. Planned – We're doing lines maintenance affecting customers on Aotearoa Road and Whatauri Road.
  • Whakamaru

    Tomorrow9.00am to 3.00pm

    PLANNED

    1. Planned – We're doing lines maintenance affecting customers on McDonald Road, Mitchell Road, Waipapa Road and Whakamaru Road.
  • Te Kuiti

    22 March8.30am to 4.30pm

    PLANNED

    1. Planned – We're doing lines maintenance affecting customers on Te Kuiti Road.
  • Waimahora

    22 March8.30am to 5.00pm

    PLANNED

    1. Planned – We're replacing a pole affecting customers on Waimahora Road.
  • Manunui

    22 March9.00am to 11.00am

    PLANNED

    1. Planned – We're doing lines maintenance affecting customers on State Highway 4.
  • Owhango

    22 March12.00pm to 4.00pm

    PLANNED

    1. Planned – We're doing lines maintenance affecting customers on Main Road.
  • Otorohanga

    24 March9.00am to 4.00pm

    PLANNED

    1. Planned – We're doing line maintenance affecting customers on Hinewai Steet, Te Kawa Street, Haerehuka Street, William Street, Kakamutu Roadd, Waipa Esplanade, Alex Telfer Drive, Turongo Street and Bledisloe Avenue.
  • Te Kuiti

    25 March8.30am to 2.00pm

    PLANNED

    1. Planned – We're replacing poles affecting customers in Te Kuiti.
  • Otukou

    25 March9.00am to 3.30pm

    PLANNED

    1. Planned – We're having trees removed in the area, affecting customers on State Highway 46, Lake Rotoaira Rd.
  • Oparure

    26 March8.00am to 5.00pm

    PLANNED

    1. Planned – We have lines maintenance in the area, affecting customers on Oparure Rd, Waitepipi Rd, Waipapa Rd.
  • Taharoa

    26 March8.00am to 4.00pm

    PLANNED

    1. Planned – We're replacing a transformer affecting customers in Taharoa Village.
  • Motuoapa

    26 March8.00am to 8.30am

    PLANNED

    1. Planned – We're connecting customers to a generator while we do line maintenance, this affects customers in Motuoapa, Kuratau, Oruatua, Turangi, Waiotaka and Waitetoko
  • Turangi

    26 March9.00am to 12.00pm

    PLANNED

    1. Planned – We're have lines maintenance in the area, affecting customers Te Rangitautahanga Rd, Harata St, Huriana Grove, Paehoro Grove, Mihipeka Grove, Te Mitotu Grove, Puataata Rd.
  • Wharepapa South

    26 March9.00am to 3.00pm

    PLANNED

    1. Planned – We're doing line maintenance affecting customers on Aotearoa Road and Kahorekau Road.
  • Turangi

    26 March1.00pm to 4.00pm

    PLANNED

    1. Planned – We have lines maintenance in the area affecting customers on Te Aonini Rd & Maria Plce.
  • Ohakune

    26 March1.00pm to 4.00pm

    PLANNED

    1. Planned – We're doing line maintenance affecting customers in Ohakune.
  • Motuoapa

    26 March4.00pm to 4.30pm

    PLANNED

    1. Planned – We're connecting customers to a generator while we do lines maintenance, this affects customers in Oruatua, Kuratau, Motuoapa, Waiotaka and Waitetoko.
  • Motuoapa

    27 March8.00am to 8.30am

    PLANNED

    1. Planned – We're connecting customers to a generator while we do line maintenance, this affects customers in Motuoapa, Kuratau, Oruatua, Turangi, Waiotaka and Waitetoko.
  • Taumarunui

    27 March9.30am to 12.00pm

    PLANNED

    1. Planned – We're doing line maintenance affecting customers on Racecourse Road, Sunshine Road, Marsack Road, Hikumutu Road, Maher Road and Blair Road.
  • Motuoapa

    27 March4.00pm to 4.30pm

    PLANNED

    1. Planned – We're connecting customers to a generator while we do line maintenance, this affects customers in Motuoapa, Kuratau, Oruatua, Turangi, Waiotaka and Waitetoko
  • Ohakune

    31 March8.00am to 8.30am

    PLANNED

    1. Planned – Transpower need to do maintenance affecting customers in and around Ohakune, Tangiwai, Rangataua and Karioi.
  • Ohakune

    31 March5.00pm to 5.30pm

    PLANNED

    1. Planned – Transpower need to do maintenance affecting customers in and around Ohakune, Tangiwai, Rangataua and Karioi.