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Faults and outages

From time to time, we may undertake scheduled maintenance and inspections of your lines, or experience intermittent faults. Our priority is to restore power as quickly and safely as possible.

Experiencing a fault?

If you have no power at all, only partial power available, the power supply is fluctuating, or there is a noise from your meter board, a fault may have occurred.

If your property is the only one affected, check the fuses or circuit breakers in your fuse box, and check the mains switch. Otherwise, contact our faults team on 0800 367 328. This is a 24-hour service.

Happening now

    There are no current faults

Aerial works

We're currently carrying out aerial inspections of our lines across the network

We use choppers to check for faults, hazards and what condition our lines are in.

Flying the lines is fast, cost-effective and spots things that can’t be seen in our ground inspections such as a loose cross-arm, or rot at the very top of a pole.

Any issues seen are logged for action, helping us maintain a safe, reliable network and uninterrupted supply for our customers.

All flights follow strict safety and operational procedures and are timed for after calving and lambing, with faults flights made as required.

Our 2019 – 2020 season is underway so look out for our flying visits in your area.

 

Throughout November we’re flying lines around:

  • Arapae
  • Aria
  • Hangatiki
  • Maihiihi
  • Mangakino
  • Marotiri
  • Mokai
  • Ōtorohanga
  • Poihipi
  • Piopio
  • Te Kuiti
  • Te Mapara
  • Tihoi
  • Waitomo
  • Whakamaru
  • Whawharua

 

Coming up

  • Ohakune

    25 November8.30am to 3.30pm

    PLANNED

    1. Planned – We're replacing pillars in the area, affecting customers on Turoa Drive, Tawa St & Totara St.
  • Ohakune

    25 November9.00am to 4.00pm

    PLANNED

    1. Planned – We're replacing a transformer and pole affecting customers on Railway Row, Soldiers Rd, Thames St, Ohakune Mountain Rd, Mangateitei Rd and Dreadnought Rd.
  • Taharoa
    Te Waitere

    25 November1.00pm to 2.00pm

    PLANNED

    1. Planned – We have lines maintenance in the area, affecting customers on Whitley Place, Te Waitere & Whakapirau Roads.
  • Kuratau

    26 November9.00am to 4.00pm

    PLANNED

    1. Planned – We have lines maintenance in the area replacing poles and cross-arms. This affects customers on Hiuhiuawai, Parehopu, Te Rae, Meremere & Huriwaka Streets & Parehopu Place.
  • Kuratau

    27 November9.00am to 4.00pm

    PLANNED

    1. Planned – We have lines maintenance in the area replacing poles and cross-arms. This affects customers on Hiuhiuawai, Parehopu, Te Rae, Meremere & Huriwaka Streets & Parehopu Place.
  • Kuratau

    28 November9.00am to 4.00pm

    PLANNED

    1. Planned – We have lines maintenance in the area replacing poles and cross-arms. This affects customers on Hiuhiuawai, Parehopu, Te Rae, Meremere & Huriwaka Streets & Parehopu Place.
  • Kuratau

    28 November9.00am to 3.30pm

    PLANNED

    1. Planned – We're replacing poles and crossarms affecting customers on Hiuhiuawai St, Pihanga Rd, Waipapa Rd, Motutaiko St and Tukino St.
  • Manunui

    29 November8.00am to 5.00pm

    PLANNED

    1. Planned – We're installing a new transformer affecting customers on Burnand Rd, Pukehou Rd, Ngapuke Rd, State Highway 41 and Orangi Rd. Some customers will be off between 8-9am then again between 4-5pm, other customers will be off between 9am-4pm.
  • National Park

    29 November9.00am to 9.30am

    PLANNED

    1. Planned – We're doing line maintenance affecting customers on Findlay St, Ward St, MacKenzie St and Station Road.
  • Mahoenui

    29 November9.00am to 4.00pm

    PLANNED

    1. Planned – We're replacing a transformer affecting customers on State Highway 3.
  • Maihiihi

    29 November9.30am to 2.30pm

    PLANNED

    1. Planned – We're replacing poles affecting customers on McIvor Rd, Maihiihi Rd, Mangaorongo Rd, Swainson Rd, Paewhenua Rd and Ngaio Rd.
  • Raurimu

    2 December9.00am to 3.30pm

    PLANNED

    1. Planned – We're installing a new pole affecting customers on Poro St, Pito St, Raurimu Rd and Uwha Rd.