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Faults and outages

From time to time, we may undertake scheduled maintenance and inspections of your lines, or experience intermittent faults. Our priority is to restore power as quickly and safely as possible.

Experiencing an outage?

If you have no power at all, only partial power available, the power supply is fluctuating, or there is a noise from your meter board, an outage may have occurred.

Information on current outages can be found below. This site is regularly updated.

You can also sign up for text or email updates for the areas you’re interested in.

 

If your property is the only one affected, check the fuses or circuit breakers in your fuse box, and check the mains switch.

To report an outage call our team on 0800 367 328. This is a 24-hour service.

 

planned outage policy

Aerial works

We're currently carrying out aerial inspections of our lines across the network

We use choppers to check for faults, hazards and what condition our lines are in.

Flying the lines is fast, cost-effective and spots things that can’t be seen in our ground inspections such as a loose cross-arms, or rot at the very top of a pole.

Any issues seen are logged for action, helping us maintain a safe, reliable network and uninterrupted supply for our customers.

All flights follow strict safety and operational procedures and are timed for after calving and lambing, with faults flights made as required.

Our 2021 season is underway so look out for our flying visits in your area.

Throughout May we’re flying lines around:

Taumarunui Area

  • Taumarunui
  • Manunui
  • National Park
  • Matiere
  • Ōhura
  • Ōngarue
  • Waimiha

 

Tūrangi Area

  • Lake Rotoaira Area