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Faults and outages

From time to time, we may undertake scheduled maintenance and inspections of your lines, or experience intermittent faults. Our priority is to restore power as quickly and safely as possible.

Experiencing a fault?

If you have no power at all, only partial power available, the power supply is fluctuating, or there is a noise from your meter board, a fault may have occurred.

If your property is the only one affected, check the fuses or circuit breakers in your fuse box, and check the mains switch. Otherwise, contact our faults team on 0800 367 328. This is a 24-hour service.

Happening now

    There are no current faults

Aerial works

We're currently carrying out aerial inspections of our lines across the network

We use choppers to check for faults, hazards and what condition our lines are in.

Flying the lines is fast, cost-effective and spots things that can’t be seen in our ground inspections such as a loose cross-arm, or rot at the very top of a pole.

Any issues seen are logged for action, helping us maintain a safe, reliable network and uninterrupted supply for our customers.

All flights follow strict safety and operational procedures and are timed for after calving and lambing, with faults flights made as required.

We’re currently flying lines around:

  • Kaitieke
  • Kuratau
  • Manunui
  • National Park
  • Ngapuke
  • Ohura
  • Ongarue
  • Owhango
  • Pukawa
  • Raurimu
  • Ruatiti
  • Taringamotu
  • Taumarunui
  • Upper Retaruke
  • Waihi
  • Waimiha
  • Waitaanga.


During April and into May you’ll also see us around the following areas:

  • Hangatiki and Te Kuiti
  • Kinloch, Mangakino, Marotiri, Mokai, Tihoi and Whakamaru
  • Ohakune, Rangataua and Tangiwai.

Coming up

  • Mangakino

    26 April9.00am to 3.00pm


    1. Planned – We're doing lines maintenance work affecting customers on Kaahu Road and Poihipi Road.
  • Whakapapa

    1 May2.00pm to 4.00pm


    1. Planned – We're doing line maintenance affecting customers on SHW 4, SHW 48, Bruce Rd, Tawera Pl, Hepi Tce and Ngauruhoe Pl.
  • Kuratau

    7 May9.00am to 5.00pm


    1. Planned – We're replacing poles affecting customers on State Highway 41.
  • Te Kuiti

    8 May9.30am to 2.30pm


    1. Planned – We're doing line maintenance affecting customers on Troopers Road, Apapae Road, Mathers Road and State Highway 3.