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Faults and outages

From time to time, we may undertake scheduled maintenance and inspections of your lines, or experience intermittent faults. Our priority is to restore power as quickly and safely as possible.

Experiencing a fault?

If you have no power at all, only partial power available, the power supply is fluctuating, or there is a noise from your meter board, a fault may have occurred.

If your property is the only one affected, check the fuses or circuit breakers in your fuse box, and check the mains switch. Otherwise, contact our faults team on 0800 367 328. This is a 24-hour service.

Happening now

    There are no current faults

Coming up

  • Atiamuri

    Tomorrow9.00am to 3.30pm

    PLANNED

    1. Planned – We're replacing poles and crossarms in the area, affecting customers on Paerata & Tram Roads.
  • Tirohanga

    Tomorrow9.00am to 4.00pm

    PLANNED

    1. Planned – We are upgrading transformers in the area, affecting customers on Spencer & Pokuru Road.
  • Tirohanga

    22 August9.00am to 4.00pm

    PLANNED

    1. Planned – We are upgrading transformers in the area, affecting customers on Spencer & Pokuru Road.
  • National Park

    22 August9.00am to 4.30pm

    PLANNED

    1. Planned – We're doing line maintenance affecting customers on Mackenzie Street, Ward Street, Findlay Street and Station Road.
  • Otorohanga

    22 August9.00am to 4.00pm

    PLANNED

    1. Planned – We're replacing a transformer structure affecting customers on Blucks Road and Main North Road.
  • Maihiihi

    Tomorrow9.30am to 3.00pm22 August9.30am to 3.00pm

    PLANNED

    1. Planned – We're replacing poles in the area, affecting customers on Scown & Awatane Road.
  • Piopio

    22 August9.30am to 3.00pm

    PLANNED

    1. Planned – We're replacing a pole affecting customers on Moa Street.
  • Otorohanga

    22 August9.30am to 3.30pm

    PLANNED

    1. Planned – We're replacing a transformer and cross arms affecting customers on Honikiwi Road.
  • Maihiihi

    23 August9.00am to 3.30pm

    PLANNED

    1. Planned – We're replacing poles and cross arms affecting customers on Maihiihi Road, Paewhenua Road, Hoddle Road and Millard Road.
  • Wharepapa South

    23 August9.00am to 12.00pm

    PLANNED

    1. Planned – We're doing lines maintenance affecting customers on Mangare Road, Pukewhau Road, Waipapa Road and Kahorekau Road.
  • Wharepapa South

    23 August1.00pm to 3.00pm

    PLANNED

    1. Planned – We're doing lines maintenance affecting customers on Aotearoa Road.
  • Owhango

    26 August8.30am to 4.00pm

    PLANNED

    1. Planned – We're doing lines maintenance affecting customers on Owhango road, Ohorere Street, Omatane Road, Onge Street and Okioi Street.
  • Mokau

    27 August7.30pm to 10.30pm

    PLANNED

    1. Planned – We're doing lines maintenance affecting customers on Okau Road, Mokau Road, Pilot Road, Te Mahoe Road, Hills Road, Clifton Road, Te Kauri Road, Tongaporutu Road, Hutiwai Road, State Highway 3, Mohakatino Road, Waitaanga Road, Wharf Street and Mangatoro Road.
  • Mokau

    27 August8.00pm to 10.00pm

    PLANNED

    1. Planned – We're doing lines maintenance affecting customers on Point Road, Aria Terrace, Beach Road, Rerenga Street, Tainui Street, Takarei Street, North Street, State Highway 3, Rerenga Street, Tokopapa Street and Oha Street.
  • Piopio

    29 August9.00am to 4.00pm

    PLANNED

    1. Planned – We're replacing poles affecting customers on Mangaotaki Road.