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Faults and outages

From time to time, we may undertake scheduled maintenance and inspections of your lines, or experience intermittent faults. Our priority is to restore power as quickly and safely as possible.

Experiencing a fault?

If you have no power at all, only partial power available, the power supply is fluctuating, or there is a noise from your meter board, a fault may have occurred.

If your property is the only one affected, check the fuses or circuit breakers in your fuse box, and check the mains switch. Otherwise, contact our faults team on 0800 367 328. This is a 24-hour service.

Happening now

    There are no current faults

Aerial works

We're currently carrying out aerial inspections of our lines across the network

We use choppers to check for faults, hazards and what condition our lines are in.

Flying the lines is fast, cost-effective and spots things that can’t be seen in our ground inspections such as a loose cross-arm, or rot at the very top of a pole.

Any issues seen are logged for action, helping us maintain a safe, reliable network and uninterrupted supply for our customers.

All flights follow strict safety and operational procedures and are timed for after calving and lambing, with faults flights made as required.

Our 2019 – 2020 season is underway so look out for our flying visits in your area.

 

Throughout October we’re flying lines around:

  • Arapae
  • Aria
  • Maihiihi
  • Ōtorohanga
  • Piopio
  • Rangitoto
  • Te Mapara
  • Waitomo.

Coming up

  • Taumarunui

    21 October9.00am to 3.30pmTomorrow9.00am to 3.30pm

    PLANNED

    1. Planned – We're replacing poles in the area, affecting customers on South St, West St, High St & East St.
  • Maihiihi

    Tomorrow9.30am to 3.00pm

    PLANNED

    1. Planned – We're replacing poles in the area, affecting customers on Maihiihi, Paewhenua, Mangaorongo, Mcivor, Ngaio & Swainson Roads.
  • Owhango

    29 October9.00am to 3.30pm

    PLANNED

    1. Planned – We have lines maintenance in the area, affecting customers on Okioi St, Owhango Rd & Onge St.
  • Te Kuiti

    29 October10.00am to 3.00pm

    PLANNED

    1. Planned – We're replacing LV pole in the area affecting customer's on View Road & Massey Street.
  • Ongarue

    30 October8.30am to 12.30pm

    PLANNED

    1. Planned – We have line maintenance in the area affecting customers on Ongarue Village Road, Ngakonui-Ongarue Road, Mangakahu Valley Road, Taupo Road, Beards Road and Knight Road.
  • Owhango

    30 October9.30am to 1.30pm

    PLANNED

    1. Planned – We have line maintenance in the area affecting customers on Pukeatua Road.
  • Tirohanga

    31 October9.00am to 4.00pm

    PLANNED

    1. Planned – We're replacing a pole affecting customers on Paerata Road.
  • Pureora

    31 October9.00am to 4.00pm

    PLANNED

    1. Planned – We are upgrading a Transfer in the area affecting customers on SHW 30.