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Faults and outages

From time to time, we may undertake scheduled maintenance and inspections of your lines, or experience intermittent faults. Our priority is to restore power as quickly and safely as possible.

Experiencing a fault?

If you have no power at all, only partial power available, the power supply is fluctuating, or there is a noise from your meter board, a fault may have occurred.

If your property is the only one affected, check the fuses or circuit breakers in your fuse box, and check the mains switch. Otherwise, contact our faults team on 0800 367 328. This is a 24-hour service.

Happening now

  • Waimahora

    14 January8.30am to 4.30pmToday8.30am to 4.30pm

    PLANNED

    1. 9.11am
      Monday
      Postponed – We're replacing Poles & X'arms affecting customers on Waimahora Road.
    1. 8.58am
      Tuesday
      Planned – We're replacing Poles & X'arms affecting customers on Waimahora Road.

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RECENTLY RESOLVED

  • Otorohanga

    Reported Today11.57am

    RESOLVED

    1. 4.23pmResolved – Our team have advised that power has now been restored for all affected customers. We apologise for the inconvenience. Thank you for your patience and understanding.
    1. 12.30pmIdentified – Were replacing a pole that was hit by a vehicle last Thursday this affects customers on Glen view Avenue, Old Te Kuiti Road, Fare Vue Lane, Te Kura Road, Puketawai Road, Whawharua Road, Smith Road, Bonner Road our team are working to restore power as quickly as possible. We estimate power will be restored around 5pm.

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Aerial works

We're currently carrying out aerial inspections of our lines across the network

We use choppers to check for faults, hazards and what condition our lines are in.

Flying the lines is fast, cost-effective and spots things that can’t be seen in our ground inspections such as a loose cross-arm, or rot at the very top of a pole.

Any issues seen are logged for action, helping us maintain a safe, reliable network and uninterrupted supply for our customers.

All flights follow strict safety and operational procedures and are timed for after calving and lambing, with faults flights made as required.

No aerial inspections during January unless we need to check for a fault.

See you from the beginning of February!

Coming up

  • Puketutu

    Today, 10.00pm to Tomorrow, 4.30am

    PLANNED

    1. Planned – We're carrying out pole replacements affecting customers on Waitete Road, Ryder Road, State Highway 30 and Mokau Road.
  • Waimahora

    Tomorrow8.30am to 4.30pm

    PLANNED

    1. Planned – We're carrying out pole and cross arm replacements affecting customers on Waimahora Road.
  • Te Kuiti

    19 January, 11.00pm to 20 January, 1.00am

    PLANNED

    1. Planned – We're carrying out line maintenance affecting customer on Rangitoto Road and Tate Road.
  • Owhango

    22 January9.00am to 4.00pm

    PLANNED

    1. Planned – We're carrying out pole replacements affecting customers on Kawautahi Road.
  • Owhango

    23 January9.00am to 4.00pm

    PLANNED

    1. Planned – We're carrying out pole replacements affecting customers on Kawautahi Road.
  • Owhango

    24 January9.00am to 4.00pm

    PLANNED

    1. Planned – We're carrying out pole replacements affecting customers on Kawautahi Road.
  • Wharepapa

    25 January9.00am to 3.00pm

    PLANNED

    1. Planned – We're replacing poles and crossarms affecting customers on Kahorekau Road and Waipapa Road.