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Faults and outages

From time to time, we may undertake scheduled maintenance and inspections of your lines, or experience intermittent faults. Our priority is to restore power as quickly and safely as possible.

Experiencing a fault?

If you have no power at all, only partial power available, the power supply is fluctuating, or there is a noise from your meter board, a fault may have occurred.

If your property is the only one affected, check the fuses or circuit breakers in your fuse box, and check the mains switch. Otherwise, contact our faults team on 0800 367 328. This is a 24-hour service.

Happening now

    There are no current faults

RECENTLY RESOLVED

  • Otorohanga

    Reported Today9.32am

    RESOLVED

    1. 9.44amResolved – Power has been restored to affected customers. Thank you for your patience.
    1. 9.32amPlanned – We’ve received reports faults affecting customers in the wider Otorohanga and surrounding areas. Our team are working now to identify the cause of the fault.

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Aerial works

We're currently carrying out aerial inspections of our lines across the network

We use choppers to check for faults, hazards and what condition our lines are in.

Flying the lines is fast, cost-effective and spots things that can’t be seen in our ground inspections such as a loose cross-arm, or rot at the very top of a pole.

Any issues seen are logged for action, helping us maintain a safe, reliable network and uninterrupted supply for our customers.

All flights follow strict safety and operational procedures and are timed for after calving and lambing, with faults flights made as required.

We’re flying lines in the following areas from 3 to 21 December 2018:

  • Hikurangi
  • Kaitieke
  • Kuratau
  • Manunui
  • Motuoapa
  • National Park
  • Ongarure
  • Oruatua
  • Otukou
  • Owhango
  • Retaruke
  • Taumarunui
  • Tokaanu
  • Turangi
  • Waiotaka
  • Waiteteko
  • Western Bays.

Coming up

  • Ohakune

    8 January9.00am to 3.30pm

    PLANNED

    1. Planned – We're doing a pole replacement affecting customers on Tohunga Road.

  • Wharepapa

    8 January9.30am to 4.00pm

    PLANNED

    1. Planned – We're replacing a transformer structure affecting customers on Aotearoa Road.

  • Otewa

    9 January11.00am to 12.00pm

    PLANNED

    1. Planned – We're carrying out Lines Maintenance affecting customers on Irvine Road, Tahaia Cross Road, Hewer Road and Veale Road.

  • Te Kuiti

    10 January9.00am to 5.00pm

    PLANNED

    1. Planned – We're carrying out pole replacements affecting customers on Ailsa Street, St Andrews Court, Robin Azariah Place, Hospital Road, Eketone Street, Colin Brook Place, George Street, John Mandeno Drive and Mary Street.

  • Maihihi

    10 January, 10.00am to 13 January, 2.00pm

    PLANNED

    1. Planned – We're carrying out Lines Maintenance affecting customers on Maihihi Road, Mangaorongo Road, Ngahape Road, Cottle Road, Whibley Road, Waverly Road, Awatane Road and Happy Valley Road.

  • Te Kuiti

    11 January9.00am to 4.00pm

    PLANNED

    1. Planned – We'll be replacing poles affecting customers on SH3, Mangatea Road and Johnston Road.

  • Manunui

    Yesterday9.00am to 4.30pm11 January9.00am to 4.30pm

    PLANNED

    1. Planned – We're replacing poles affecting customers on Ngapuke Road, Orangi Road, SH41 and Pukehou Road.

  • Mokau

    11 January10.00am to 2.00pm

    PLANNED

    1. Planned – We're carrying out Transformer Maintenance affecting customers on Mokau Road.

  • Tirohanga

    12 January, 11.00pm to 13 January, 1.00am

    PLANNED

    1. Planned – We'll be carrying out Line Maintenance affecting customers on Okama Road and Tirohanga Road.

  • Waimahora

    14 January8.30am to 4.30pm

    PLANNED

    1. Planned – We're replacing Poles & X'arms affecting customers on Waimahora Road.

  • Waimahora

    15 January8.30am to 4.30pm

    PLANNED

    1. Planned – We're replacing Poles & X'arms affecting customers on Waimahora Road.

  • Otorohanga

    16 January8.00am to 5.00pm

    PLANNED

    1. Planned – We're carrying out pole replacements affecting customers on Hinewai Street, William Street, Te Kawa Street, Kakamutu Road, Haerehuka Street, Waipa Esplanade and Bledisloe Avenue.