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Faults and outages

From time to time, we may undertake scheduled maintenance and inspections of your lines, or experience intermittent faults. Our priority is to restore power as quickly and safely as possible.

Experiencing a fault?

If you have no power at all, only partial power available, the power supply is fluctuating, or there is a noise from your meter board, a fault may have occurred.

If your property is the only one affected, check the fuses or circuit breakers in your fuse box, and check the mains switch. Otherwise, contact our faults team on 0800 367 328. This is a 24-hour service.

Happening now

    There are no current faults

Aerial works

We're currently carrying out aerial inspections of our lines across the network

We use choppers to check for faults, hazards and what condition our lines are in.

Flying the lines is fast, cost-effective and spots things that can’t be seen in our ground inspections such as a loose cross-arm, or rot at the very top of a pole.

Any issues seen are logged for action, helping us maintain a safe, reliable network and uninterrupted supply for our customers.

All flights follow strict safety and operational procedures and are timed for after calving and lambing, with faults flights made as required.

Our 2019 – 2020 season has started so look out for our flying visits in your area.

 

From 5 September we’re flying lines around:

  • Aria
  • Hangatiki
  • Maihiihi
  • Mahoenui
  • Ōtorohanga
  • Piopio
  • Rangitoto
  • Taharoa
  • Te Kūiti
  • Waitomo.

 

Coming up

  • Owhango

    23 September9.00am to 3.30pm

    PLANNED

    1. Planned – We're replacing poles affecting customers on Onge Street, Owhango Road and Omatane Road.
  • Wharepuhunga

    23 September10.00am to 3.00pm

    PLANNED

    1. Planned – We're replacing a pole affecting customers on Duncan Road.
  • Otorohanga

    24 September9.30am to 3.30pm

    PLANNED

    1. Planned – We're replacing a transformer and crossarms affecting customers on Honikiwi Road.
  • Maihiihi

    24 September10.00am to 2.00pm

    PLANNED

    1. Planned – We're replacing a pole in the area, affecting customers on Maihiihi & Mangaorongo Roads.
  • Kiritehere
    Waikawau

    25 September10.00am to 4.30pm

    PLANNED

    1. Planned – We're doing lines maintenance affecting customers on Mangatoa, Soundy and Pomarangi Roads.
  • Atiamuri

    27 September9.00am to 4.00pm

    PLANNED

    1. Planned – We're replacing a transformer affecting customers on Paerata Road.
  • Wharepapa South

    29 September9.00am to 3.00pm

    PLANNED

    1. Planned – We're doing lines maintenance affecting customers on Whatauri Road.
  • Ohura

    30 September9.30am to 3.00pm

    PLANNED

    1. Planned – We're replacing a pole affecting customers on Mangaparo, Mangapara, Kereru and Ngarimu Roads.