Jump to content

Faults and outages

From time to time, we may undertake scheduled maintenance and inspections of your lines, or experience intermittent faults. Our priority is to restore power as quickly and safely as possible.

Experiencing a fault?

If you have no power at all, only partial power available, the power supply is fluctuating, or there is a noise from your meter board, a fault may have occurred.

If your property is the only one affected, check the fuses or circuit breakers in your fuse box, and check the mains switch. Otherwise, contact our faults team on 0800 367 328. This is a 24-hour service.

Happening now

    There are no current faults

Aerial works

We're currently carrying out aerial inspections of our lines across the network

We use choppers to check for faults, hazards and what condition our lines are in.

Flying the lines is fast, cost-effective and spots things that can’t be seen in our ground inspections such as a loose cross-arm, or rot at the very top of a pole.

Any issues seen are logged for action, helping us maintain a safe, reliable network and uninterrupted supply for our customers.

All flights follow strict safety and operational procedures and are timed for after calving and lambing, with faults flights made as required.

We’re flying lines in the following areas from 5 to 30 November 2018:

  • Aria
  • Benneydale
  • Kopaki
  • Kuratau
  • Mahoenui
  • Mangapehi
  • Mangaotaki
  • Marotiri
  • Mokauiti
  • Piopio
  • Pomarangi
  • Puketutu
  • Te Kuiti
  • Tihoi
  • Tokaanu
  • Waihaha
  • Waimiha
  • Waipa Valley
  • Waitanguru
  • Western Bays

 

Our Monday 19 November flight has been postponed and will be rescheduled into later this month.

Coming up

  • Mokau

    Tomorrow8.00am to 5.30pm

    PLANNED

    1. Planned – Were replacing Poles & X'arms affecting customers for various times on Mohakatino Road, SH3, Mokau Road, Hills Road, Clifton Road, Tongaporutu Road, Pilot Road, Hutiwai Road, Okau Road, Waitaanga Road, Mangatoro Road & Tongaporutu Road.
  • National Park

    Tomorrow11.00am to 12.00pm

    PLANNED

    1. Planned – We're carrying out Lines Maintenance affecting customers on Kirk Street, Park Lane, Mackenzie Street, Buddo Street, Carroll Street, Erua Road, Waimarino Road, Tokaanu Road, Turner Place, Findlay Street, Ward Street, Millar Street, Tongariro Place, Pehi Road, Pokaka Road, Fisher Road, Mangaturuturu Road, SH4, Station Road, Manu Avenue.
  • Mokau

    21 November8.00am to 5.30pm

    PLANNED

    1. Planned – Were replacing Poles & X'arms affecting customers for various times on Mohakatino Road, SH3, Mokau Road, Hills Road, Clifton Road, Tongaporutu Road, Pilot Road, Hutiwai Road, Okau Road, Waitaanga Road, Mangatoro Road & Tongaporutu Road.
  • Otorohanga

    21 November9.00am to 4.00pm

    PLANNED

    1. Planned – We're completing Pillar box maintenance affecting customers on Sunset Close.
  • Mokau

    22 November8.00am to 5.30pm

    PLANNED

    1. Planned – Were replacing Poles & X'arms affecting customers for various times on Mohakatino Road, SH3, Mokau Road, Hills Road, Clifton Road, Tongaporutu Road, Pilot Road, Hutiwai Road, Okau Road, Waitaanga Road, Mangatoro Road & Tongaporutu Road.
  • Taumarunui

    22 November9.30am to 4.00pm

    PLANNED

    1. Planned – We're installing a new transformer structure affecting customers on Echolands Road & Brightwell Road.
  • Taumarunui

    23 November9.00am to 4.00pm

    PLANNED

    1. Planned – We're replacing a pole affecting customers on State Highway 4.
  • Te Kuiti

    23 November, 11.00pm to 24 November, 1.00am

    PLANNED

    1. Planned – We're completing lines maintenance affecting customers on State Highway 30, Waitete Road and Bodley Road.
  • Returuke

    24 November9.30am to 2.30pm

    PLANNED

    1. Planned – We're replacing crossarms on Oio Road.
  • Tirohanga

    24 November, 11.00pm to 25 November, 1.00am

    PLANNED

    1. Planned – We're carrying out Lines Maintenance affecting customers on Tirohanga Road & Okama Road.
  • Mangakino

    25 November, 11.00pm to 26 November, 1.00am

    PLANNED

    1. Planned – We're carrying out Lines Maintenance affecting customers on Poihipi Road & Wereta Road.
  • Waimahora

    26 November8.30am to 4.30pm

    PLANNED

    1. Planned – We're replacing Poles & X'arms affecting customers on Waimahora Road.
  • Otukou

    26 November9.00am to 2.00pm

    PLANNED

    1. Planned – We're carrying out Line Maintenance affecting customers on Lake Rotoaira Road & SH46.
  • Otukou

    26 November10.00am to 3.00pm

    PLANNED

    1. Planned – We're replacing cross arms affecting customers on Lake Rotoaira Road.
  • Marokopa
    Taharoa
    Te Anga
    Te Waitere

    28 November8.00am to 5.00pm

    PLANNED

    1. Planned – We're carrying out Lines Maintenance affecting customer for various times on Brown Road, Taumatatotara West Road, Marokopa Road, Te Anga Road, Taharoa Road, Coutts Road, Te Waitere Road, Whiteley Place, Rauparaha Road, Kawhia Harbour Road, Lemon Point Road, Harbour Road, Whakapirau Road, Kairimu Road, Marokopa Road, Speedies Road, Taumatatotara East Road, Te Karaka Road, Pohutukawa Place, Kiwi Street, Te Matangi Street, Christopher Place, Keris Crescent, Marae Road, Moke Place, Te Maika Road, Wharepiwa Place, Rotupuhoe Road, Hauhiwa Place, Taharoa Road, Piritaha Place, Carley Reeve Drive, Rauparaha Street, Moana Quay, Moerua Street, Marokopa Road, Mangatoa Road & Soundy Road.
  • Otorohanga

    28 November8.30am to 4.30pm

    PLANNED

    1. Planned – We're replacing Poles & X'arms affecting customers on Mountain View Road, Gradara Avenue, Trapski Drive, Frederick Street, Long View Crescent & Wagonline Road.
  • Waimahora

    30 November9.00am to 4.30pm

    PLANNED

    1. Planned – We're replacing Poles & X'arms affecting customers on Owawenga Road & Waimahora Road.
  • Waimahora

    3 December9.00am to 4.30pm

    PLANNED

    1. Planned – We're replacing Poles & X'arms affecting customers on Owawenga Road & Waimahora Road.
  • Otorohanga

    4 December8.30am to 4.30pm

    PLANNED

    1. Planned – We're replacing poles affecting customers on Domain Drive, Gradara Avenue, Sangro Crescent & Alex Telfer Drive.