COVID-19
At Red, our offices and depots are closed to the public, planned work continues, and our team are here for you 24/7.
What you need to know
As an essential service provider we’re taking our responsibilities very seriously.
We’ll continue to operate
Our field service teams are available 24/7 during all traffic light levels repair outages on the network and undertake planned work.
Our staff will follow strict COVID-19 protocols to keep you, our community and our workforce safe – this includes all our staff being fully vaccinated.
Our aim is to keep things running as smoothly as possible, no matter what COVID throws at us.
Get in touch
Email: info@thelines.co.nz
Phone: 0800 367 546
Monday to Friday 8am to 5pm and
Wednesday 8am to 4pm
Submit your question online – here
How we work in the traffic light system
If we come to your place
Green
If we’re entering your property, we’ll conduct a risk assessment, maintain safe 1m social distance, and wear PPE if required.
Orange
We’ll also wear a mask, sanitise work areas and wear gloves if required and maintain a safe 1m distance from you.
Red
We will only undertake important and urgent works with our crews working in bubbles. We’ll keep a minimum of 2m distance from you and we will wear full PPE (masks, gloves, disposable overalls).
If you come to our place
Green
You’ll need to show your vaccine pass and scan in using the COVID tracer app. Only enter our building if you are symptom free and always use the hand sanitizer provided.
Orange
You’ll also need to wear a mask and maintain a safe 1m distance from others. We’ll also have hand sanitiser available for you to apply when you arrive.
Red
Our offices and depots are closed to the public. We’re still working, and you can contact us via phone, email or chat with us online.