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Your bill

Households and businesses in the King Country and Ruapehu area receive two bills each month relating to their electricity.

You’ll get one from us for the cost of connecting, maintaining the lines and delivering power to your property, and another from your chosen energy retailer for the cost of the electricity you’ve used.

While your two bills may arrive at different times, it’s important to remember you’re not paying for the same thing twice.

We’re your distributor (getting the supply to wherever it’s needed) while your retailer is charging you for the actual electricity that runs down our network lines.

The two invoices you receive reflect the actual costs involved in providing these different services to you.

Understanding your bill

Your bill will vary each month, depending on how much power you used and when you used it.

Charges

Your bill will be made up of three charges:

  • Daily Fixed Charge — this is a charge per connection per day
  • Variable Prices — based on how much you use (measured in kWh)
  • Daily Meter Charge — this is a charge per day for metering and relay equipment

prompt payment discount

You’ll get a 10% prompt payment discount if you pay your bill in full by the due date.

 

Your account

As a customer, you’re charged for each Installation Control Point (ICP) or point where our network can deliver electricity to your property or building.

You may have several delivery points on one property, for example, a house, a workshop and a pump shed, or you may own several properties in different locations.

Each will have its own 15 character ICP number which is shown on your invoice and acts like an “ID” for delivery points.

The convenience of a single account with us

While you can have separate accounts with one or more ICPs on each, we’re finding that most customers prefer the convenience of a single account with direct debit payment.

One account provides consolidated billing with a breakdown for each ICP, simplifies budgeting and bill management, and cuts down on banking fees.

There’s also a prompt payment discount when bills are paid in full on, or before, the due date.

Receive your bill by email

We encourage all our customers to save resources where possible. Email info@thelines.co.nz to set this up.

Privacy

All billing and personal information gathered by us is held and used in line with the Privacy Act 1993. This includes any medical dependency details.

Paying your bill

Get it done online and save time.

How can I pay my bill?

There are loads of ways you can pay your bill:

  • SmoothPay (see below for more info)
  • Direct debit
  • Online and telephone banking
  • Credit/debit cards – and we don’t charge a fee
  • Post in a cheque
  • Automatic payment
  • In person at our King Street office in Te Kūiti
  • Or visiting any Westpac, ANZ or BNZ branch

 

Have a Question about your bill?

Give us a call or send an email.  Our friendly customer services team is here to help.

payment issues?

We understand that occasionally there’s a bump in the road or life throws a curveball. Talk to us; we may be able to help.

SmoothPay

Helps smooth the highs and lows of your bill.

You pay the same amount each week, fortnight or month – whatever suits you.*

* terms and conditions apply

 

Why sign up?

  • You pay the same amount each week, fortnight or month (you choose). That’s a big help with budgeting.
  • If you pay by SmoothPay, you will always get your 10% prompt payment discount. That’s a saving right there!

How SmoothPay works

We’ll look at how much you would normally pay over a year, you then decide how often you want to pay…. and together we’ll set up a regular payment via direct debit.

Every so often we’ll check to make sure what you’re paying is still right for you. If we need to adjust it, we’ll get in touch.

Signing up

Call us on 0800 367 546 to sign up.