As an essential service provider we’re taking our responsibilities very seriously. Our aim is to keep things running as smoothly as possible during this time.
Our customer service team are working from home and are here to answer any questions you may have.
At Alert Level 2 our offices and depots remain closed to the public. We’ve also made other changes to the way we work:
When our staff are called to an outage they will follow the protocol below:
Thanks for your understanding during this time. Stay safe everyone.
We understand that COVID-19 may impact some customers’ ability to pay their bill on time. If you’re having difficulty paying, or you’re seeking specialised care due to these events, please get in touch so we can understand your situation and discuss options that suit you.
Phone: 0800 367 546
We’re open Monday to Friday 8am to 5pm and
Wednesday 8am to 4pm
Submit your question online – here
Report a fault online – here