As an essential service provider we’re taking our responsibilities very seriously. Our aim is to keep things running as smoothly as possible during this time.
Our field service teams are available 24/7 during Alert Level 2 to repair outages on the network and undertake planned work. Our staff will maintain a safe physical distance and follow strict hygiene protocols when working in the community.
If you’re visiting our offices or depots you’ll need to wear a mask and sign-in using the COVID tracer app or our visitor register.
In some cases, our team may need to enter your property or home to read your meter or to ensure any repairs they have carried out are safe before we reconnect supply.
Our team will be wearing appropriate PPE (mask and gloves). If they need to access your home, they will phone ahead (if possible), they’ll knock on the door and stand back to maintain social distancing. When safe to do so, they’ll enter your home. Please keep yourself and our team safe by maintaining a 2-metre distance while they complete any work.
We understand having others in your home during this time may be unsettling, however in some cases we are unable to reconnect supply without testing. This is a legal requirement and is to ensure we maintain a safe electricity supply to you.