If anyone in your household depends on mains electricity supply for critical medical support, such as ventilators or dialysis machines, please contact our customer services team on 0800 367 546 to register as a medically dependent customer.
If an electricity outage at your house would result in loss of life or serious harm, we need to know about it so appropriate safeguards can be put in place.
Please contact our customer services team on 0800 367 546 and they can discuss the registration process with you.
If you do rely on electricity for medical reasons, it’s also a good idea to have a back-up plan in case an outage does occur. This could include: