Faults

To report a fault call 0800 367 328

The more information you can give us the better.

Faults are caused by four main events – bad weather, trees or other debris on lines, vehicle accidents involving poles, and equipment failure on the network.

Power faults are noticeable if any of the following occur:

  • there is no power at all at your place
  • there is only partial power available
  • the power supply is fluctuating
  • there is a noise from the meter board.

If you notice any of these then you should do the following:

  • check whether the street lights are on if it is night time
  • check if your neighbours have power
  • check the fuses or circuit breakers in your fuse box
  • check your mains switch.

Did you see or hear anything that might have caused a power outage – an accident, lightening strike, fire or other emergency? No matter what happens, you should treat all lines as live - even if the power is turned off at the main switch. However you should turn your power off at the mains if you smell smoke or if the power is surging and lights or appliances are turning on and off.

Electronic appliances should be turned off at the wall if the power is surging, the fuse has blown, water has come in contact with an appliance you are using or if your home is struck by lightening. 

Be prepared

Electricity faults can happen at any time. We advise customers to be prepared. So make sure you have the following items in your house and you know how to find them in the dark.

  • a torch and spare batteries
  • candles and matches
  • a battery operated radio
  • a phone that does not need power (all cordless phones need power).

If you have bore water or rely on power to pump your water then make sure you keep a spare supply of water. Keep your fridge and freezer doors closed as much as possible to keep your food safe. And remember, you can always cook on the barbeque!