The Electricity Authority is the independent Crown entity responsible for the efficient operation of the New Zealand electricity market.
Achieving the best possible outcomes in competitive and regulated markets for the long-term benefit of New Zealanders
Utilities Disputes (formerly The Office of the Electricity and Gas Complaints Commissioner, or EGCC) provides a free and independent dispute resolution service for electricity and gas complaints, and disputes about access to shared property for fibre installations.
If you have a complaint about any aspect of our service please contact The Lines Company. If you are not happy with the way we handle your complaint you can contact the Utilities Disputes Commissioner. You can make a complaint online, or you can call 0800 22 33 40
EECA is the government agency that works to improve the energy efficiency of New Zealand's homes and businesses, and encourage the uptake of renewable energy.