TERMS OF SERVICE

Our terms of service apply to both residential and commercial premises. This means that parties to this agreement (as set out in the terms document below) maybe either individual people (or groups of people), or companies or other corporate entities.

• View our Standard Terms (1 October 2021)

WEBSITE TERMS AND CONDITIONS

Use of our website is subject to the following terms and conditions of use and all applicable laws. By viewing and using the website you are deemed to agree to these terms and conditions of use without qualification. If you do not agree to be bound by these terms and conditions, you must stop accessing and using the website.

• Download terms and conditions

• PRIVACY POLICY

• Privacy Policy

OUR NETWORK CODE

Our network code outlines how The Lines Company manages and accommodates electrical loads and the technical requirements involved in doing so. It’s relevant to all our stakeholders including electricity retailers, contractors, developers, customers, consultants and advisors.

The code covers topics such as getting connected, the design and construction of our network, customer electrical installations, our service levels and network operation.

• NETWORK CODE DS 30

TECHNICAL POLICIES

• CAPITAL CONTRIBUTION POLICY
• Distributed Generation Policy
• PLANNED OUTAGE POLICY
• Participant Rolling Outage Plan

PRICING POLICY

• 2018 Pricing Policy

• Documents from prior periods

• Visit our disclosures archive