Running an electricity lines network over a 13,700sq km area (and some difficult terrain) is no small feat. In order to ensure you have power at the flick of a switch, we have to manage temporary network outages from time to time.
These outages can be for some of the reasons outlined below:
If your property is going to be affected by a planned shut-down, we’ll let you know four days prior via a letterbox drop. We’ll also place reminder notices on Facebook (along with progress updates on the day), and you can receive notifications via our mobile app.
If we need access to your property, we’ll liaise with you to find the most suitable time.
In all cases, The Lines Company aims to work closely with landowners to minimise disruption. We’ll take account of important seasonal activities like lambing, calving and peak milk production so you’re not caught out.
Faults (which also cause the power to go off) can occur at any time. The main causes are:
If you have no power at all, only partial power available, the power supply is fluctuating, or there is a noise from your meter board, a fault may have occurred.
Before phoning us on 0800 367 328 to report a fault, please check:
Switch power off at the mains if you smell smoke or if your power is surging (eg your lights or appliances are turning on and off).
Turn off all electronic appliances when:
Treat all power lines as if they’re live, even if you have turned off the mains switch.
Electricity faults can happen at any time, with no warning. It’s a good idea to keep the following items handy and know how to find them in the dark: