Unlike other parts of New Zealand, we’re privileged to have a direct relationship with our customers. That means you’ll receive two separate bills – one from The Lines Company for the use of our network, and one from your energy retail provider for your electricity consumption.
We can provide fast and efficient service as a result, as your retailer doesn’t have to act as a ‘go between’ to arrange new connections or fix any faults. We can also give you clear, unbiased advice on how to manage your electricity consumption.
We’re here to help you – if you can’t find the answer you’re looking for here, please give us a call on 0800 367 546.