Medically Dependent

The Lines Company aims to deliver a continuous power supply but sometimes interruptions occur beyond our control such as stormy weather or fallen trees. We also have to switch electricity off from time to time to carry out maintenance on our lines network.

If anyone in your household depends on mains electricity supply for critical medical support, such as ventilators or dialysis machines, please contact our customer services team on 0800 367 546 to register as a medically dependent customer.

Why should I register?

If an electricity outage at your house would result in loss of life or serious harm, we need to know about it so appropriate safeguards can be put in place.

How do I register?

Please contact our customer services team on 0800 367 546 and they can discuss the registration process with you.   

Emergency Response Plan

If you do rely on electricity for medical reasons, it’s also a good idea to have a back-up plan in case an outage does occur. This could include:

• Ensuring a stand-by battery is always fully charged
• Relocating to a friend or family member’s house where electricity is available
• Calling an ambulance via cellphone to go to hospital in serious circumstances